1. How do I start to buy a mattress?
To begin purchasing a mattress, browse our website to explore our various collections. You can use filters to narrow down your options based on size, firmness, or special features. If you need further assistance, our customer service team is ready to help you find the perfect mattress.
2. How long does delivery take?
Delivery times vary depending on your location and the specific product. Typically, orders within the UAE are delivered within 3-5 business days. For more detailed information, please check our delivery policy or contact customer service.
3. What about the delivery charges?
Delivery charges are calculated based on your location and the size of the order. We offer free delivery on all orders above a certain value within the UAE. For international shipping, please check our delivery rates or contact our support team for a quote.
4. Are your items covered by a warranty?
Yes, all our mattresses come with a comprehensive warranty that covers manufacturing defects. The warranty duration varies depending on the product type. Please refer to the warranty information provided with your mattress or contact us for specific details.
5. How often should I rotate my mattress?
To ensure even wear and prolong the life of your mattress, we recommend rotating it every 3-6 months. This helps maintain comfort and support levels.
6. How can I claim my warranty?
To claim your warranty, please contact our customer service team with your purchase details and a description of the issue. We will guide you through the process and arrange for an inspection or replacement if necessary.
7. Does a mattress need to be hard in order to be good for me?
Not necessarily. The best mattress firmness depends on your personal preference, sleeping position, and any specific health needs. We offer a range of firmness levels to cater to different sleepers, ensuring you find the perfect balance of comfort and support.
8. How often should I replace a mattress?
Mattresses typically need to be replaced every 7-10 years, depending on their condition and your comfort preferences. If you notice sagging, lumps, or discomfort, it might be time for a new mattress.
9. What steps can be taken to make my new sleep set last longer?
To extend the life of your mattress, use a mattress protector, rotate it regularly, and ensure it's on a proper foundation. Avoid jumping or placing heavy objects on the bed to prevent damage.
10. How can I clean my mattress?
To clean your mattress, vacuum it regularly to remove dust and debris. For stains, use a mild detergent and a damp cloth to spot-clean. Avoid soaking the mattress or using harsh chemicals.
11. What should I do with my old mattress?
You can donate your old mattress to a local charity if it's in good condition. Alternatively, check with your local waste management for recycling options or contact us for advice on disposal.
12. What should I expect from my new mattress?
When you first receive your new mattress, it may take a few days to a couple of weeks to fully adjust to your body. You should expect improved comfort, support, and a better night’s sleep.
13. Should I purchase a new base along with a new mattress?
While not always necessary, a new base can provide better support and help extend the life of your mattress. If your current base is old or not supportive, we recommend replacing it along with your mattress.
14. How much should I spend on a new mattress?
The cost of a mattress can vary based on materials, size, and features. At BlueBell Mattresses, we offer a range of options to suit different budgets while ensuring high quality. It’s important to invest in a mattress that meets your comfort and support needs.
15. What mattress is best for me?
The best mattress for you depends on your sleeping position, body type, and personal preferences. Browse our collections to find the right match, or contact our customer service team for personalized recommendations.
Commitment to Industry Standards & Certifications
At BlueBell Mattresses Industry, we uphold the highest standards and
certifications, ensuring every product meets and surpasses global industry
benchmarks.
